Who we help

For individuals and organisations facing a difficult dispute

Cosil Solutions supports individuals, businesses and organisations with civil and commercial disputes, complaints and complex decisions. We help before positions harden or litigation becomes the default, and when a matter has already escalated.

A complaint keeps escalating. A payment or contract is disputed. A working relationship has broken down. Your team is spending time on a difficult matter instead of running the service or business. We help you understand the position and plan the next step.

Discuss Your Matter

Organisations and public bodies

Independent support for complicated or sensitive matters

We work with businesses, banks and insurers, schools and universities, housing associations, local authority housing services and property management companies. Cosil offers independent perspective, targeted expertise and additional specialist capacity alongside your existing teams and advisers.

Situations we support

  • Recurring complaints or a matter that has escalated through several stages
  • A difficult factual history or large volume of documents
  • Communication breakdown or inconsistent information between teams and service users
  • Regulatory, governance or reputational pressure
  • A temporary need for additional specialist capacity

How Cosil can contribute

For housing associations and local authority housing services, we support recurring complaints, repairs disagreements, leasehold and service charge disputes, complex cases and additional capacity needs. We help clarify what is unresolved and agree practical next steps with the existing team, freeing capacity to run the service and address issues proactively.

Our three pillars: Mediation supports constructive dialogue; Strategic Dispute Consultancy clarifies evidence, risks and options; Professional Support adds specialist capacity for complex cases and demanding workloads.

Support for Your Organisation

Businesses, partnerships and property stakeholders

Clarity when commercial, contractual or property relationships break down

We support businesses, partnerships, contractors, property owners and managing organisations when disputed responsibilities, poor performance, unpaid sums or strained relationships prevent progress.

Examples

  • Contract, supplier and service disputes
  • Payment and debt disagreements
  • Business partnership and stakeholder disagreements
  • Banking, insurance and financial service complaints
  • Construction and contractor complaints
  • Housing and property disputes, including repairs, tenancy breaches, antisocial behaviour, service charges, major works, leasehold and freehold matters

A practical route forward

We help organise the facts, identify the central issues and prepare for the next discussion, negotiation or process.

Relevant services: Strategic Dispute Consultancy, Case and Document Support and Mediation.

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Individuals

Unsure what matters or what to do next?

It can be difficult to know which facts matter, whether your documents are organised or what to do next when a dispute affects your finances, business, family, home or working relationships. We also support people dealing with consumer and insurance complaints, probate and inheritance disagreements, and disagreements following separation.

We can help you

  • Explain what happened in a clear sequence
  • Identify the important documents and information
  • Understand which points are agreed or disputed
  • Identify questions or gaps that need attention
  • Prepare for the next conversation or process

You do not need a perfect case summary

Start with a clear outline of what has happened, what has already been tried and what you need to achieve.

Relevant services: Strategic Dispute Consultancy, Case and Document Support, the Strategic Dispute Consultation and Mediation.

Help With Your Dispute

Solicitors and professional teams

Specialist input alongside the existing professional relationship

Cosil works in partnership with law firms, in-house teams, consultants and appropriately authorised professionals where additional dispute capacity or an independent perspective would strengthen the approach.

Support may include

  • Review of a difficult factual history
  • Chronology, document and evidence organisation
  • Case preparation and client support
  • Complaint or process review
  • Mediation preparation or an independent mediation appointment

A clearly defined role

The role, scope, reporting line and communication arrangements are agreed at the outset so the existing professional relationship remains clear.

Refer a Matter

Before you enquire

You do not have to work it all out first

Not sure which service you need?

Start with a complimentary 20-minute Initial Enquiry Call. We discuss broadly what the matter concerns and identify the appropriate next step. Detailed assessment, document review and written recommendations are paid work.

Book an Initial Enquiry Call

Already have a team or solicitor?

We work alongside your existing team and in partnership with legal professionals and law firms. We agree the scope, fee and communication arrangements before substantive work begins.

Compare Consultation Options

Start with a short enquiry

If you recognise the situation, tell us what has happened

You do not need to select a technical service. We aim to respond within three working days.

Discuss Your Matter