Introduction
Welcome to Cosil Solutions Ltd (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.cosilsolutions.co.uk (the “Website”).
By using our Website, you agree to the collection and use of information in accordance with this policy
2. Information we collect
We may collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and any details you provide via contact forms or booking consultations.
- Transaction Information: If you engage our services, we may collect billing and payment details.
- Technical Data: IP address, browser type, operating system, and other technical details when you visit our Website.
- Usage Data: Information on how you use our Website, including pages visited and time spent on the site.
- Communications Data: Records of correspondence when you contact us.
3. How we Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve our services.
- To respond to inquiries and provide customer support.
- To process payments and manage transactions.
- To comply with legal and regulatory obligations.
- To analyse website performance and enhance user experience.
- To send you updates, marketing, and promotional materials (where consent has been given).
4. Legal Basis for processing
We process personal data based on the following legal grounds:
- Contractual Necessity: When processing is necessary for the performance of a contract.
- Legitimate Interests: When processing is in our legitimate business interests and does not override your rights.
- Legal Obligation: Where processing is required by law.
- Consent: Where you have given explicit consent to receive marketing communications
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data. However, we may share your information in the following circumstances:
- Service Providers: With third-party vendors that assist in providing our services (e.g., payment processors, IT support, marketing providers).
- Legal Requirements: Where disclosure is required by law or necessary to protect our legal rights.
- Business Transfers: In the event of a merger, sale, or acquisition.
6. data security
We implement appropriate security measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law.
8. Your rights
Under UK data protection laws, you have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where it is no longer necessary.
- Objection: Object to processing based on legitimate interests.
- Restriction: Request restriction of processing in certain circumstances.
- Data Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at admin@cosilsolutions.co.uk.
9. Cookies & tracking tecnologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy [if available].
10. Third party links
Our Website may contain links to external sites. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies.
11. Changes to the privacy policy
We may update this policy from time to time. Any changes will be posted on this page, and where necessary, we will notify you by email or other means.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Cosil Solutions Ltd
Email: admin@cosilsolutions.co.uk
Phone: 0207 458 4707
Website: www.cosilsolutions.co.uk
