Services
Practical support for disputes that have become difficult, costly or stuck
Cosil Solutions helps clients understand what has happened, organise the available information and determine a practical way forward.
We support businesses, organisations, property stakeholders, professional advisers and individuals. Each instruction begins with a defined problem, an agreed scope and a clear understanding of the role we are being asked to perform.
Strategic dispute consultancy
For clients who need to understand the dispute, test their current approach and establish a practical strategy.
We can help by:
- reviewing the factual background and available documents;
- identifying the central issues and information gaps;
- separating evidence from assumptions and disputed points;
- clarifying the outcome being sought;
- identifying practical risks, weaknesses and barriers;
- developing a dispute and settlement strategy; and
- planning the next appropriate steps.
Pre-litigation support
For clients who need to prepare properly before deciding whether to negotiate, mediate, make or respond to a complaint, approach a tribunal or instruct a solicitor.
Support may include:
- contract and lease review;
- document and correspondence review;
- chronology and case-file preparation;
- evidence organisation;
- relevant background and procedural research;
- position statements and written correspondence;
- complaint and response drafting;
- witness statement support;
- negotiation and settlement preparation; and
- tribunal and Ombudsman preparation.
The precise work and deliverables are agreed before the instruction begins.
Commercial and contractual disputes
Support where an agreement has broken down, payment is disputed, a supplier has failed to deliver or a commercial relationship is deteriorating.
We review the contract, correspondence and factual history, identify the principal issues and help the client prepare a structured response.
Property, housing and construction disputes
Support for landlords, tenants, leaseholders, freeholders, property owners, managing organisations, contractors and other stakeholders.
Matters may involve leases, service charges, repairs, major works, boundaries, occupation, management responsibilities, contractor performance and property-related complaints.
Organisational complaints and independent reviews
Independent support where a complaint has escalated, confidence in an internal process has been lost or an organisation requires an external assessment.
Services may include:
- independent complaint investigation;
- Stage 2 and Stage 3 complaint review;
- policy, process and decision review;
- document assessment and stakeholder interviews;
- findings and practical recommendations; and
- governance and service-improvement support.
Civil and commercial mediation
Mediation provides a structured and confidential opportunity for participating parties to address the issues and explore whether they can agree an outcome without leaving the decision to a court or tribunal.
When appointed as mediator, Cosil Solutions acts independently and impartially. We do not decide the dispute or advise either party.
When engaged by one party as a dispute consultant, our role is different. We support that client with preparation and strategy. We do not act as mediator in the same matter.
Professional collaboration
Where a matter requires formal legal representation, specialist financial assessment, valuation or another regulated service, we can work alongside the appropriately qualified professional while remaining responsible for our agreed consultancy or mediation role.
