Services
- Home
- Our Services
Civil & Commercial Mediation and Dispute Consultancy
Cosil Solutions provides mediation, conflict management, strategic consultancy, deputising support and tribunal preparation for individuals and organisations managing disputes, conflict and governance risk. Engagements are led by Insley Ettienne and, where appropriate, supported by qualified associates working under her direct supervision.
Civil and Commercial Mediation and Conflict Management
Accredited civil and commercial mediation for disputes involving property, housing, leasehold arrangements, service charges, contractual breakdowns and commercial relationship failures. Structured conflict management for situations where relationships, communication or stakeholder dynamics have broken down and impartial facilitation is needed.
Mediation covers
- Property and housing disputes.
- Leasehold and service charge disagreements.
- Contractual and commercial relationship failures
- Partnership and governance breakdowns.
- Multi‑party disputes requiring neutral facilitation.
Conflict management covers:
- Interpersonal conflict between residents, leaseholders or service users.
- Multi‑stakeholder tension in housing delivery, regeneration or multi‑agency work.
- Organisational and leadership conflict affecting governance or decision‑making.
- Board‑level disputes requiring independent facilitation.
What to Expect:
- A structured, confidential process.
- Impartial facilitation with no pressure towards any particular outcome.
- Documented outcomes and agreed next steps where resolution is reached.
- Practical guidance where it is not.
Our Method: The RESOLVE Framework
Cosil Solutions uses the RESOLVE framework across all engagements a structured methodology for diagnosing root causes, aligning stakeholders and supporting proportionate action. Engagements are led by Insley Ettienne and, where appropriate, supported by qualified associates working under her direct supervision.
Strategic Dispute Consultancy
What to expect
- Leadership-level assessment of dispute and complaints exposure.
- Identification of governance, communication and compliance risks.
- Structured analysis and practical recommendations.
- Clear next-step options and priorities.
Our Method: The RESOLVE Framework
Cosil Solutions uses the RESOLVE framework across all engagements. A structured methodology for diagnosing root causes, aligning stakeholders and supporting proportionate action. Engagements are led by Insley Ettienne and, where appropriate, supported by qualified associates working under her direct supervision.
Deputising and Strategic Support
Experienced, independent support for organisations managing complex disputes, complaints or governance challenges during periods of pressure, transition or capacity constraint. A named, active presence with a clear mandate from day one.
When it is used
- Complaints or disputes have become entrenched.
- Internal teams are overstretched or too close to the issue.
- Stakeholder trust has deteriorated.
- Decisions require independent oversight.
- Risk exposure needs to be stabilised and controlled.
We operate with discretion, authority and a clear mandate agreed at the outset.
What it includes
- Acting as an independent point of contact for complex matters.
- Managing communication with stakeholders, residents or counterparties.
- Supporting complaint handling and escalation responses.
- Coordinating mediation or strategic interventions where appropriate.
- Structured updates and decision briefings to leadership.
What to expect
- A clear mandate agreed and documented at the outset.
- Regular structured briefings to leadership.
- A defined handover process to maintain progress after the engagement ends.
- Full discretion throughout.
Our Method: The RESOLVE Framework
Cosil Solutions uses the RESOLVE framework across all engagements. A structured methodology for diagnosing root causes, aligning stakeholders and supporting proportionate action. Engagements are led by Insley Ettienne and, where appropriate, supported by qualified associates working under her direct supervision.
Tribunal Preparation and Litigation Risk Management
Structured support for organisations and individuals approaching, preparing for or managing the risk of formal proceedings, including applications to the First-tier Tribunal (Property Chamber). This service does not provide legal advice or legal representation.
Who it is for?
- Housing associations and registered providers preparing for or responding to tribunal applications.
- Leaseholders and landlords navigating service charge or lease compliance matters.
- Compliance teams managing Section 20 consultation procedures or related disputes.
- Legal teams requiring specialist preparation support alongside their own advice.
- Organisations wanting to assess and reduce litigation exposure before proceedings are issued.
What it Addresses:
- Documentation, communication records or governance processes that are incomplete or inconsistent.
- Uncertainty about the strength of your position before committing to a formal response.
- The need to assess whether mediation could resolve the matter before a full hearing.
- Governance gaps that could become liabilities in proceedings.
What to expect:
- A clear assessment of position and risk.
- Identification of documentation and governance gaps before they become liabilities.
- Practical recommendations that can be acted on.
- Support that works alongside legal advisers without duplicating their work.
Our Method: The RESOLVE Framework
Cosil Solutions uses the RESOLVE framework across all engagements. A structured methodology for diagnosing root causes, aligning stakeholders and supporting proportionate action. Engagements are led by Insley Ettienne and, where appropriate, supported by qualified associates working under her direct supervision.
Not sure which service you need?
Start with the Dispute Readiness Check. It takes a few minutes and gives a structured view of your position and the most proportionate next steps before you commit to anything.
Contact Cosil Solutions
Prefer to speak directly? We welcome your enquiry.
Contact Details:
Email: admin@cosilsolutions.co.uk
Phone: 07587 065 611
Website: www.cosilsolutions.co.uk
All consultations are handled confidentially
and without obligation.